At Mokumeganeya, you can place your order in-store or via mail order. Please check the options below and select your preferred order method.
First choose a design sample that comes close to what you are looking for. Design samples and ideas are provided online and in our free product catalog for your perusal. Each design comes with a description of its background and the metals used in the composition.
When you have selected your design sample, please contact us via email at: firstname.lastname@example.org.
Include the following details in your message
1) Ring type (eg. engagement ring or wedding bands)
2) Design (eg. Koi-Kaze)
3) Ring size (use Japanese measurements/ please refer to the conversion chart) at http://www.mokumeganeya.com/e/faq/)
4) Metal information (eg. if the wearer has an allergy to a particular metal)
5) Delivery method (courier service or pick up in-store in Japan)
We will suggest a design based on your wishes. If you have a picture or an illustration in mind, please include it. We will conduct a design meeting on the basis of the information you have provided.
Once we have settled on the final design in the design meeting, we will send you a quote. When you are ready to order, please sign and return the purchase order form to us.
Payment is required via PayPal or bank transfer within a week from the day you send us your purchase order.
We will begin production on the day we confirm receipt of your funds.
We will do a fitting in-store for customers who can visit in person in Japan.
We will also conduct the Sharing Ceremony on this occasion.
If you are unable to visit us in-store, we will deliver your order by FedEx courier service.
We will keep records concerning your ring even after delivery. All our rings come with a lifetime warranty…
At Mokumeganeya we offer customer service in English. In the design meeting, we can discuss your preferences and the characteristics of the ring in detail.
In order to create the perfect one-of-a-kind ring for you, we pride ourselves on impeccable service, paying utmost attention to listening to your wishes and discussing ways to make them a reality.
Furthermore, we endeavor to take perfect care of you every step of the way. If you have any concerns, please do not hesitate to ask questions.
We are highly experienced in delivering rings to our valued customers. Please check our customer stories, which are a testament to our service promise.
First, browse our product pages and catalog sample designs to find something that appeals to you. We await your enquiry.