Payment, shipping etc.

Please feel free to contact us, as we are experienced in international shipping, communications and financial transactions.

FREE CATALOG

The MOKUMEGANEYA catalog is available on demand.
You can peruse the various Mokume Gane wedding band designs. Please request the catalog using the link below.

https://www.mokumeganeya.com/e/catalog/

FREE QUOTE

If you see a ring on our web site that you like, please send us an e-mail to: english@mokumeganeya.com.
and we will reply to you shortly with a quote.

PAYMENT

For international purchases, we accept major credit cards through the Pay Pal system.
You are required to pay us 50% of the total sum as a deposit in order to confirm your order.
And we need to receive the balance of the payment before shipping.

DELIVERY

We usually have a turnaround time of 7-8 weeks to complete your order after confirming reception of your deposit.
We will inform you of the delivery date when you place your order.

SHIPPING

Your jewelry order will be packaged in our original box, and will ship via FedEx or the postal service.
Please contact us for shipping fees.

SHIPPING

CUSTOM, DUTY AND TAX

We kindly ask you to be responsible for any customs, duty and taxes.
Please contact your local customs office regarding the amount and the process applicable to your purchase.

LIFETIME GUARANTEE

We make every effort to satisfy you with your purchase. We produce a record of your Mokume Gane wedding ring(s), and we preciously keep these for a lifetime.
So, whenever you would like maintenance on your ring(s), we are able to respond appropriately concerning your ring(s). Therefore, you can be assured that you can wear your ring for a lifetime.
For ring cleaning or fixing loose stones, the work will be done at no charge.
For sizing or anything that involves the manufacturing processes, charges will be made accordingly.
Please contact us for more details.
We kindly ask you to be responsible for the shipping and any customs duty or taxes if you decide to ship your ring(s) to us for the maintenance.

RETURN POLICY

In case of mail order, if you decide you are not satisfied with your purchase for any reason, we must be notified within 10 days of the date you receive your product.
Returns will only be accepted with prior authorization from MOKUMEGANEYA. Because our jewelry is all custom made, there will be a 50% return fee based on the purchase price, (we refund 50% of the purchase; we do not refund the shipping fee and custom taxes).
You are responsible for returning the piece(s) to us; we recommend that you insure the package. If you do not insure the package, you will bear sole responsibility for any loss that occurs.
Please do not return anything to us without contacting us first.