FAQ

AFTER SERVICE

“Can MOKUMEGANEYA’s ring be resized?”

Yes, our rings are resizable by our craftsmen.
On the other hand, there may be some limitations or impossibility in resizing depending on the design.

“If we resize, will this affect the Mokume Gane patterns?”

It will not affect the patterns, however, please note that when resizing to a bigger size, we will need to add a single metal plate at the bottom of the ring, so there will be the trace of the plate.

“If we need to resize in the future, how much does resizing cost approximately?”

It will be free of charge for life unless your ring design is a full custom order, half eternity or full eternity.
Please note that there are some designs we cannot resize. We will advise you of this while you are selecting your design.

“Can you engrave our rings in the future?”

Yes! We will be happy to add engraving to your ring at anytime!Please note that there will be an additional charge starting at JPY ¥8,000 for this service. Please contact us for details.

“Do you clean or provide care for rings purchased at MOKUMEGANEYA?”

All of our rings come with a lifetime warranty. Our lifetime warranty offers free cleaning service, and free renewal of the surface finishing.
In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, please contact us for details.

“How long does it usually take to carry out maintenance?”

It usually takes about 3 weeks, including cleaning, standard resizing etc. Depending on the design and the condition of the ring, it can, however, take a little longer.
If you are traveling to Japan to have maintenance carried out on your ring, please make sure to contact us in advance and let us know your travel schedule.

“Does MOKUMEGANEYA accept maintenance requests from overseas?”

We may be able to accept maintenance requests from overseas under specific conditions, and also depending on the country.
Please contact us for details.
Please kindly abstain from sending us anything without contacting us in advance due to customs considerations.

“What if the silver part oxidizes?”

Oxidation may be prevented by everyday use. If oxidation happens, you can easily clean it off using Speedip™ or a similar silver cleaning liquid. Also, all of our rings come with a lifetime guarantee, so we will happily clean your ring for you free of charge.
You can also choose a Mokume Gane color combination without including silver. Please ask us about our color combinations.

“How should I take care of my jewelry on daily basis?”

Metal becomes dull because it easily adsorbs oil contents of your hand, etc..
We will provide a chamois leather for polish at the time of delivery, so please gently wipe your jewelry with it. You can substitute it for a soft, dry cloth.
We will also provide a cleaning liquid (Speedip™) for our products using silver for Mokume pattern.
When there is a surface dulling of the product, please use this cleaning solution.

In addition, we offer maintenance cleaning free of charge as lifetime guarantee.
As for lifetime guarantee, please refer to other FAQ items.