FAQ

PAYMENT

“How can we make a payment?”

You can choose to pay by PayPal or the Pay by BANK application. Please be aware that we only accept Japanese yen.
If you choose the Pay by BANK option, we kindly ask you to be responsible for all handling charges.

“How can we find MOKUMEGANEYA’s PayPal link?”

Please visit a link below.
Payment, shipping etc.
Please click on “BUY NOW”, and this will lead you to our PayPal account.

“What would be the exchange rate if we pay by PayPal?”

PayPal has its own own conversion rate, so please refer to the link below to see their latest rate information.
PayPal’s latest rate information

“Why won’t our payment go through using PayPal?”

Please kindly contact PayPal for details.
From our experience, there may be a possibility that the amount of your payment exceeds your credit card limit.

“We never use PayPal. Do we have to create a PayPal account?”

Yes, please kindly create a PayPal account if you want to use PayPal.

“Is there a way to pay you without having a Paypal account?”

We can send you a payment request through Paypal by email. Once you receive our request, you can pay directly from the screen we email you.
But depending on the country, you may be requested to create a PayPal account in order to make a payment through our request.
Please contact your local payment service.

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“What are the payment terms?”

“For oversea mail order”
Once you finalize your design and are ready to order, we will ask you to make a single payment for the full amount at once.
We will to start to make your ring after we receive confirmation of your payment, and the delivery date will be calculated from then.

“If you live in Japan”
Once you finalize your design and are ready to order, we will ask you to pay half the amount of your order price as a deposit. We will start to make your ring after we receive your deposit, and the delivery date will be calculated from then.
And we will ask you to complete the rest of your payment one week before the delivery date.

*JPY 1,000,000 is the maximum amount that PayPal can accept as a single payment.
If your order price is over JPY \1,000,000 we may ask you to divide the payment. Or if you choose to use Pay by BANK, we will email you our Pay by BANK information on request.

“Do we pay any taxes if we want overseas delivery?”

We will not charge you Japanese consumption tax, but we kindly ask you to be responsible for any customs duty and taxes at the receiving end.
Please kindly ask your local customs office for details.

“Can we pay in cash?”

We are sorry but we cannot accept cash at our stores. We do not handle cash for security reasons.
Please choose to pay by PayPal or Pay by BANK.