常見問題

訂單 & 產品

“杢目金屋的戒指真的很特別嗎?”

杢目金屋的每一枚戒指都採用江戶時代傳承下來的獨特木目金工藝,並由專業匠人精心打造。
與其他類型的普通或手工首飾相比,木目金的製造過程更加複雜和耗時,因此無法批量生產。
杢目金屋的創始人高橋先生,對木目金文化財產研究和修復付出了畢生的心血。
而他的成就也反映在杢目金屋的產品上。

“關於木目金戒指的價格範圍?”

您可能會覺得我們的戒指價格相較一般戒指來得高,但這是因為杢目金屋所有的戒指皆為高級訂製珠寶。一枚訂製木目金戒指的製作過程所花費的人工以及時間為一般戒指的十倍。舉例來說,打造訂製木目金所費的工時為製作手工鉑金戒指的兩倍。
我們運用自江戶時代傳承下來的製作過程,隨著時代演變及不斷研發的成果累積,杢目金屋的製作工藝已非常成熟。 於現代的技術相結合,使這份古老的工藝增添了更多複雜的變化,使木目金的製作過程十分繁複,因此無法大量生產,您所訂購的戒指都是獨一無二的工藝品。
我們的訂製訂婚戒指的平均價格約為日幣40萬元(美金4,100)。所有杢目金屋的珠寶皆為訂製珠寶,因此價格可能會因您指定的設計細節以及手指尺寸而不同。
如果您對價格有特殊要求,請從下方鏈接向我們獲取免費報價。

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“關於「心心相連」(Tsunagaru-Katachi)戒指的設計概念”?”

“「心心相連」是用一個木目金板,製作兩個戒指,亦可訂製您喜歡的設計,打造只屬於您獨一無二的結婚對戒。
若您在日本,還可體驗我們的「心心相連」儀式,這將會成為您愛情見證的獨家記憶。
Place an order ===> 4 weeks ===> Ceremony at store ===> 3 weeks ===> Pick up your ring at the store *The process timing may change depending on the design. We will keep you informed at each step.
Please click here for the further information of the order process.

“Do we have to select flat bands if we want to have a sharing ceremony?”

The flat band we use in the image of the “sharing ceremony” is a Good Design Limited edition.
You can also do the “sharing ceremony” with different designs or different color combination. You can in fact do the sharing ceremony with any Mokume pattern rings.
Please let us know your favorite designs and send us a quotation request from the below bottom for the further information.

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“We live overseas but plan to visit Japan soon. Can we do the sharing ceremony while visiting Japan?”

Yes, as long as you are in Japan, you can experience a sharing ceremony, but please kindly mention this when you first contact us, so we can plan the schedule together.
We need about 4 weeks to prepare the ceremony rings for you.

“Is it possible to adjust the ring size if we have a sharing ceremony?”

Yes, if you are having a sharing ceremony in Japan, we are able to adjust the ring size.
Please note that if we need to make the size bigger, we will need to add a single metal plate to the bottom of the ring. So, if you are hesitating between one size larger or smaller, we recommend that you order the bigger size. And we can make it smaller if need be after your sharing ceremony.

“How long does it take to make Mokume Gane rings?”

It usually takes about 1.5 to 2 months to make a Mokume Gane ring. It may take longer depending on the design. This is because it is very important for us to concentrate on making our unique wedding bands one by one, as fully order made.
*Japanese national holidays will influence the delivery dates.
Please kindly let us know at your first contact if you have a request of your ring receiving date.

“I live far from any MOKUMEGANEYA stores, so I cannot visit you……”

We have 19 stores in Japan. Please ask us for your closest location.
We can also accept email orders. We can have design meeting by email, and you can also place your order by email, and we can make both international / domestic shipment for your ring.
For our email order process, please click here to go to the “Order process” page on our website.

“Can we order MOKUMEGANEYA rings from overseas? What is the process?”

Yes, you can place an order form overseas. We also ship overseas, but please kindly understand that there are some countries we cannot ship to due to their custom regulations.
Please contact us for details. If your country happens to be one we cannot ship to, you could perhaps ask a friend who lives in Japan for delivery help.
Or if you have any plans to come to Japan in the near future, you can place your order in advance, and you can pick up your unique wedding bands at one of our stores while you are in Japan.
Please click here to see the email order process.

Here are the countries to which we have experience sending package via FedEx and UPS.
For other countries, please contact us.

Australia
Austria
Canada
Germany
Hong Kong
Italy
Singapore
Taiwan
Thailand
The United Arab Emirates
The United States of America

“What kinds of metal does MOKUMEGANEYA use?”

We create our Mokume Gane patterns by using platinum 900, 18K colored gold, and silver 925. We need at least 2 colors to create a Mokume pattern.
If you are considering a ring width of 3.0mm or less, we would suggest to choose up to 4 colors or less so as to keep the color and pattern appearance clear.
Please see our Mokume Gane color combinations below.

■White gold (WG) × silver (SV)

White gold (WG) × silver (SV)



■White gold (WG) × pink gold one line (PG1) × silver (SV)

White gold (WG) × pink gold one line (PG1) × silver (SV)



■Platinum (Pt) × pink gold one line (PG1) × silver (SV)

Platinum (Pt) × pink gold one line (PG1) × silver (SV)



■White gold × pink gold displayed evenly (PG) × silver (SV)

White gold × pink gold displayed evenly (PG) × silver (SV)



■White gold × pink gold (PG) × green gold (GG) × silver (SV)

White gold × pink gold (PG) × green gold (GG) × silver (SV)



■Pink gold (PG) × silver (SV)

Pink gold (PG) × silver (SV)



■Platinum (Pt) × silver (SV)

Platinum (Pt) × silver (SV)



“We do not like the appearance of silver in Mokume Gane. Can you make Mokume Gane without using silver?”

We use silver so that the patterns stand out clearly, but we can also make Mokume Gane using only 18K colored gold, or 18K colored gold and Platinum.Please contact us for details.

“Can you make the Mokume Gane color sdarker? And can you make certain colors show up more?”

You can chose your favorite color combination, but we cannot make colors darker or lighter. Neither are we able to make certain colors show up more.
All of our unique wedding rings are handcrafted, and color appearance is created at random, which makes our rings very special!!

“What about the durability of MOKUMEGANEYA’s rings?”

We make Mokume Gane with materials that are suitable for life-long wear.
In the Mokume Gane making process, it would be easier to use 24K gold or platinum, but they are not as durable. On the other hand, the harder gold such as the 18K is ill-suited to the process of making Mokume Gane. But through our Mokume Gane research, we were successful in making it possible to use harder materials in the Mokume Gane manufacturing process.
We are also using Silver 925 instead of pure silver out of concern for the ring’s durability.

“Can I set my own diamond into a MOKUMEGANEYA ring?”

Unfortunately we cannot take your own diamond and set it into our MOKUMEGANEYA rings.

“Can you set side stones other than clear diamonds for the unique engagement ring?”

Yes, we can set other stones for side stone. We have a collection of colored diamonds and colored stones for side stones.
Please visit here for the further information.
Please contact us if you have a request to set gem stones other than our selections.

“What size of diamond do you use for the unique engagement rings shown on the website?”

We use between 0.25ct to 0.30ct diamonds for the images of our unique engagement rings. But we can also set smaller or bigger sizes of diamond.

“Are the gemstones used in your unique engagement rings natural or synthetic?”

Every gemstone used in our unique engagement rings was mined from the earth. We do not sell synthetic or laboratory created gemstones.

“Can you set main stone other than diamond for the unique engagement ring?”

Yes, we can set other stone for main stone.
However, it depends on ring design, stone size and shape. Please ask us for details.

“Can you engrave message to inside of rings?”

Yes, we can do engraving!We can engrave up to 25 letters for a wedding band and 10 letters for an engagement ring. But it is also depending on the ring design you chose, so please ask us for details.

“Can you engrave letters in different scripts?”

Most of the time, we can, but we need to see and check with our craftsmen if we are able to do it or not. It really depends on the letters and also the ring design you select. So please let us know the details of your engraving request, and we can let you know if it is possible.

“What finishings can I add to my ring?”

Mokumeganeya rings can be finished in Matte or Polish, and some rings can have a rounded edge. A matte ring will let you see the Mokumegane pattern more clearly, and has a diffused reflection. A polish ring will make your diamonds sparkle beautifully and has a clean, sharp reflection. For some rings, you can choose to have the edges extra rounded, to give your rings a soft, curved appearance.

“What is the lowest price for your products?”

For engagement rings prices start from JPY 165,000 (USD 1,750.00) without a center diamond. For wedding bands, starting from 2.0mm JPY 330,000 (USD 3,400.00) without diamond. But the price can change depending on your finger size, ring width, and other design details, so please contact us from the below bottom for pricing.

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“Can I just order a single ring, not a pair?”

Yes you can!!

“Can you make engagement rings and wedding bands for LGBTQ couples ?”

Yes !
We create a welcoming experience for all couples looking for beautifully handcrafted engagement rings and wedding bands.

LGBTQ

Read more >

“Can you make a ring for a baby?”

Yes, we can. If you would like to make a ring for a baby from the same mokume plank as your unique wedding bands, please let us know at the design meeting.

“Do you also make pendants or other jewelry?”

Yes, we also have collection of pendants, tie clips etc. Please contact us for more information.

“What if I am allergic to certain metals?”

We suggest that you are tested at a dermatological laboratory to find out exactly which materials you are allergic to, so we can choose materials that you are not allergic to.

See metal allergy page>

“How can I find out my Japanese finger size?”

If you cannot visit our store to measure your size, we have an international ring conversion chart you can use.
Please see the chart below

JAPANESE RING SIZE

“Can I purchase unique wedding bands at your store?”

The ones we have in our stores are all samples, and they are not for sale.
If you are in Japan for a short visit, you can place an order at a store, and we can ship your ring to you, so please let us know.
Please be aware that there are some countries we cannot ship to due to customs Regulations.
Please ask us for details.

“Can we place an order from overseas, and pick up our rings when we come to Japan for visit?”

Yes, you can. Please let us know the dates of your visit, so we can schedule together.
*Please note that we are not able to hand over rings unless payment has been completed in full.

“Does MOKUMEGANEYA include import tax in the price? And where and whom do we pay import tax to?”

We do not include import tax in our prices.
The percentage of tax is different from country to country, so please kindly contact your local customs office for information, or contact FedEx or UPS customer service.

“How does MOKUMEGANEYA ship overseas? And how long does it take for the package to arrive?”

We will send your package via FedEx or UPS.
Delivery usually takes 4-5 days but it depends on the country, the time of year, and customs clearance.We are not able to guarantee an exact delivery date.

“Can we ask MOKUMEGANEYA to schedule the exact arrival date for an overseas delivery?”

Unfortunately, we are not able to promise you an exact arrival date for the package due to the possibility of an unexpected customs inspection.
But you can let us know your requested date of arrival, and we will try to make the shipment as early as we possibly can. So please let us know.

“Does MOKUMEGANEYA ship all over the world?”

We wish we could, but unfortunately, there are some countries FedEx and UPS cannot deliver to due to custom regulations.
Please check with us. If you have plans to travel to Japan for a visit, you can place an order in advance, and you can pick up your unique wedding bands at one of our stores in Japan, if your country happens to be one that FedEx and UPS cannot deliver to.

“What kind of packaging design do you use?”

We pack unique engagement rings and unique wedding bands in the customized paulownia wood box.
Inside of the box, we use the beautiful traditional craft 京友禅, “Kyo-Yuzen”cushion and wrap the rings gently.
In addition, we use 真田紐, “Sanada string” which we order from Kyoto to tie the box.
It is said to be a auspicious string from the fact that it can not be split, no matter how hard you try to do so.

packaging designpackaging design

“Do your jewelries come with certificate?”

For the center stone of our unique engagement ring, we attach certificate of the appraisal agency.
*However, it is limited to the stone which you purchased from us.
For other items than ring (ex. Pendant, earing) , there are cases you will have certificate.
In addition, our own guarantee for maintenance is attached to all our products.

“We would like to hold the sharing ceremony and pick up while our stay in Japan. How long will it take to do the same?”

Basically, it takes three weeks. However, it depends on the design and holiday break.
Since we understand that tourists cannot stay in Japan so long,
we can offer express service for them. For more details, please contact us.